Last Updated 11/25/2013
Please carefully read the iRestore terms and conditions before agreeing to receive service from iRestore LLC and its employees. When you enlist the services of iRestore, you agree that you have read the terms and conditions in full. You are also stating that you agree with the terms and conditions in their entirety. Upon agreement of the terms and conditions, iRestore will proceed to perform agreed upon work on your personal computer. If you do not agree to the terms and conditions outlined here, do not accept or agree to receive any services from iRestore of any kind. When you enlist the services of iRestore, you agree to the following:
You are the sole owner of the device that requested work is to be performed on.
The device that is to be worked on is not an office or business computer of any kind.
You are over the age of 18.
You release iRestore from any liability associated with services performed on your computer.
You enter into a work agreement with iRestore at your own risk.
RIGHT TO MODIFY AND ACCESS YOUR DEVICE SYSTEM IN ORDER TO PERFORM SERVICES LISTED IN THE WORK ORDER.
You agree to give iRestore access to your device for the purposes of resolving any issues that you might be having. You agree to give the company rights to modify programs, files, and any other items contained within your device for the purposes of performing service on your device. You also agree that iRestore has your authorization to download and install applications and programs on your machine, for the purposes of diagnosing and correcting issues that your device might be having and protecting it in the future. You agree that iRestore shall not be held responsible under any circumstances for any corrupted or lost data or software. The repair session may be recorded for quality control or training purposes. Service on your device will be provided by iRestore LLC and it’s employees.
PAYMENT FOR SERVICES
You authorize iRestore to charge the credit or debit card, or bank account, for services to be rendered at a one time cost. iRestore agrees that any services that were promised to you, the customer, that were not fulfilled will entitle the customer to a partial or full refund of any payment rendered. You agree that any and all rights to request a refund or partial refund are waived once you have signed off on the work order completion page which states you are satisfied with services received, and all problems with your device have been resolved.
You agree not to engage in a chargeback with the issuer of your credit or debit card once services has been rendered, and you agree to pay a penalty fee of 10% of the total amount paid for service if any such chargeback is initiated. You also agree to pay any attorneys or collections fees if a chargeback is initiated after services have been rendered or if any collection actions are necessary.
You agree that any requests for refund must be made with 5 calendar days from the date of initial service on your device. Within that 5 day period, you have the right to inform iRestore of any issues that were not correctly addressed or resolved when work was performed on your device. If you do not make a claim of any additional issues within the 5 day window, you the customer waive the right to additional service for issues that arise at a later date. If you the customer do report an issue with 5 calendar days from the date of service, iRestore agrees to either submit a full or partial refund if any unresolved issues cannot be corrected. iRestore will take all possible action to remedy the problem on your device. However, if iRestore cannot resolve the issue for any reason, it reserves the right to cancel the service agreement and issue a refund for services not rendered.
You, the customer, agree that you will not attempt to obtain a refund once your issue has been fully resolved, and once you have reviewed any and all work that iRestore has performed on your computer and signed an agreement that your request for service have been fulfilled as agreed upon in the initial work order.
iRestore will issue a full refund to any customers who request cancellation of service before any work or service has been done on the customer’s device.
You, the customer, agree to submit any and all requests for refunds through the proper channels of customer service, and you will not engage in performing a dispute to the agreed upon credit card charge for services rendered.
CONTINUING SERVICE AND WARRANTY
iRestore will work with any customer for a period of up to 15 days, at its discretion, to help resolve any lingering issue related to the original issue that the customer paid to resolve. iRestore will not perform work or services relating to new unrelated device issues that arise after the initial service date. Any and all services provided with the 15 calendar day window from the date of original service are provided as a courtesy of iRestore, and are not guaranteed or promised if iRestore chooses not to exercise additional service.
Once iRestore has completed service on your computer and has resolved any complaints and issues you might have been having, iRestore is released from all liability of future computer issues that you might encounter. If any existing customer requests additional help or reports additional problems after the initial order of service has been completed, iRestore will make reasonable efforts to assist the customer with any issue relating to the original problem that the customer was having.
iRestore will not perform any additional work or services for any customer once a period of 15 days has passed from the date of first paid service. If a customer wishes to receive service from iRestore at any point 15 days after the initial service or later, the customer must pay the standard rate for service based on iRestore’s current pricing model.
iRestore’s services do not include the following:
-Anything not listed in the original work order.
-On site visits
-Unlimited technical support for any issue. However iRestore will provide reasonable efforts to assist customers with any issue related to the original paid for service request for a period of no more than 15 days from the time of service purchase.
-Hardware support and accessories support.
LIMITATION OF LIABILITY
iRestore takes all possible steps and all necessary precautions to make sure that your computer is as safe as possible throughout the remote support session. However, the customer must be aware that some viruses and malicious software are designed specifically to cause harm or data loss upon uninstallation or deletion. The customer agrees that iRestore shall not be held liable for any real or perceived damages in any amount more than the actual amount that was paid by the customer for services. iRestore will not engage in any behavior that might harm the customer, and any and all damages claimed by the customer for computer or hardware, data loss, perceived profit loss, or any other related claims are not the responsibility of iRestore or its employees. You agree that you enter into a service agreement with the iRestore at your own risk, and any and all perceived or real losses that result from the service performed on your device are not the responsibility of iRestore or any of its employees.
Once you have submitted your information on one of our contact forms, your information will be kept secure and confidential, and will only be used to contact you regarding your support issue and computer support related issues. We want to ensure you’re your computer continues to run at an optimal level long after we have helped you fix the issues you were having. So, as a courtesy to all of our clients, we will stay in touch with you via email to provide you with continuing computer safety tips and advice. This email correspondence will include alerts about the latest harmful software to watch out for, safe browsing and usage techniques, and any third party products that iRestore thinks might help protect your computer, or provide you with a better computer usage experience. If you would not like to receive additional support and promotional emails from iRestore after your initial computer issue has been addressed, please let us know by clicking here.